Annual Report
2019 - 2020
Home HeadQuarters, Inc.
Letter from the Director
Kerry P. Quaglia
CEO, Home HeadQuarters
It is often said that truly great organizations really prove their mettle during times of crisis. I can say, unequivocally, that Home HeadQuarters met the challenge of COVID-19 head-on, and I have never been more proud of our staff and board members for their dedicated work throughout the crisis. Determined early on to be an “essential service provider,” HHQ remained open to the public, providing much-needed emergency services throughout the pandemic.
In near-record time, we needed to create the capacity for many staff members to work productively from home and to be able to communicate and collaborate with each other so that we could move cases from intake to closure while creating a seamless process for our customers. Moreover, while deploying our normal programming expeditiously to meet urgent needs in our community, we also were tasked with implementing new programs that were created to respond to the crisis. We are grateful to the Community Foundation of CNY, The Allyn Family Foundation, Bank of America, City of Syracuse, Onondaga County, NeighborWorks America, and many others who provided HHQ with supplemental assistance throughout the COVID-19 crisis so that we could respond to the needs of our community.
Responding to a crisis has taught us a lot about ourselves and about our community. Our housing and economic ecosystem is much more fragile than we ever imagined. At a moment’s notice, owners, tenants, investors, small businesses and other not-for-profits may have a desperate need for capital or for services. We have learned that HHQ can respond to these calls for action by being nimble, creative, and resolute. Having discovered this, we know there will be no going back. Our staff and board will be ready and well-equipped to deal with whatever challenges may lie ahead.
COVID-19: We Won't Stop!
While Home HeadQuarters closed its doors to walk-in appointments and the general public in March, HHQ staff never stopped working and in fact, most found themselves busier than ever before. People found time during furloughs, layoffs and just working from home to help set a record-breaking year for homeownership class attendance. Onondaga County, the City of Syracuse, NeighborWorks America, the CNY Community Foundation, Bank of America and others asked Home HeadQuarters to help administer COVID Emergency Grants to homeowners and landlords throughout the community. Deemed essential, our affordable housing development efforts never came to a halt and HHQ’s Opportunity Headquarters construction crews found themselves building new 2-family rental properties, rehabbing homes for sale and getting foundations ready for the Mayor’s Resurgent Neighborhood Initiative. For many, spending more time at home than ever before meant a heightened awareness of needed home repairs, or even of much needed space, so more than $6 million dollars in home improvement loans and first mortgages flew unexpectedly out the door. As this challenging time seemingly continues, HHQ staff continues to make adjustments, get more programs and services online and work to get more funding out the door for those in need.
COVID Emergency Grants – In the Nick of Time
“I hate to think about what would have happened if I hadn’t called,” said Tyra. “I really don’t know what I would have done without these grants. I am just so thankful.”
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Lending
Early on in our almost 25-year lending history, Home HeadQuarters was known as the “Lender of last resort.” Homeowners who had no where else to turn, would look to HHQ for grants and loans for their emergency repairs that would otherwise go on a credit card or worse, sit unrepaired for years. Home HeadQuarters’ lending programs have grown since those early days, but our lending always remains most informed by the underserved in our community.
Last year, Home HeadQuarters deployed almost $23 million in community development lending to the people, neighborhoods and projects that needed those dollars most. We launched new loan programs like affordable mortgage financing for mobile home purchases and expanded existing programs such as interim financing for unique, non-profit projects and loans and grants to address lead in rental properties.
Did you know?
- HHQ provides 9% of all purchase mortgages in Syracuse and 15% of all first mortgages for African American families.
- If you surveyed all the African American households that received home improvement assistance in Syracuse, you would discover that 90% of those households received their home improvement assistance through HHQ.
Bridging the Gap: The Barnes Mansion
In 1853, George and Rebecca Barnes built their Italianate villa on James Street Hill in Syracuse. The house, one of many mansions to once line the main thoroughfare, is also assumed to have played some role in the underground railroad. George Barnes was a committed abolitionist, an active participant in the railroad and helped form the City Anti-Slavery Society. The property later became the home of Frank Hiscock, the chief justice of the New York State Court of Appeals, and in the early 1940’s, was purchased by LeMoyne College to provide student classrooms and housing for the school’s monks. The Corinthian Club, a social destination for wives who could not join their husbands at the men’s only Century Club a few blocks away, owned it for decades. In 2009, facing dwindling enrollment and increasing tax burdens, The Corinthian Club gifted the mansion to The George and Rebecca Barnes Foundation.
“We couldn’t find bridge financing anywhere.”
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HomeOwnership, Financial Empowerment & Foreclosure Prevention
An unprecedented number of people walked through Home HeadQuarters’ doors, either in person or virtually, last year to attend homeownership classes, crunch the numbers with a housing or financial counselor or learn about their available options to save their home. People took charge and decided that they wanted to become first-time homebuyers, get out of debt once and for all, or finally, ask for the help they really needed.
By the Numbers
- More than 330 people purchased their first home after graduating from HHQ classes, receiving Nationally-certified counseling and at least half taking advantage of down payment and closing cost assistance.
- Almost 750 individuals graduated from Home HeadQuarters 8-hour HomeBuyer Education Course—almost 70% of which coming from a low or moderate-income household.
- More than 1100 counseling sessions were held by Syracuse Financial Empowerment Center Counselors helping to spur outcomes 564 outcomes putting Syracuse on the map for outperforming all other Financial Empowerment Centers across the country.
- More than $600,000 in debt was reduced for Syracuse residents receiving counseling through the Syracuse FEC.
- Foreclosure prevention programming helped almost 60% of homeowners seeking help avoid foreclosure.
Risking Success: First-time Home Ownership
“Don’t sell yourself short, it can be done.”
Pictured: The Mayes family: A’Keima 5, Jahmel 10, Jahnye 12, Ty’wain 15, Ti-nyece 14 & Jahnica 19, and mom, Monica
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Real Estate & Development
Home HeadQuarters grappled with many of the same challenges Central New York homebuyers faced this past year: lack of inventory, aging housing stock, supply chain issues and out-dated housing designs. As always, but more so now, funding for development efforts, especially in this region, remained insufficient to tackle most large-scale single-family housing projects. Still, the organization helped kick off Syracuse Mayor Walsh’s Resurgent Neighborhood Initiative with the plan to build 25 new single-family homes on infill sites throughout the city. Home HeadQuarters’ staff also concentrated on improving existing housing designs to make homes more energy-efficient and flexible for growing and working families. Home HeadQuarters houses sold before they were completed, not quite ready buyers clamored for more lease-purchase properties and the record-breaking number of homebuyer education enrollees called our real estate affiliate, CNY Affordable Realty, looking for new construction and rehab homes after their first classes.
Gwenique Blake – Determined to be the First
“Everyone at HHQ reassured me and said they would make it work no matter what.”
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Banking on Small, Local, Family-Run Businesses: BeeKind Syracuse
“I love that we are a part of this amazing community and that we now are a part of something even bigger”
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Homsite
Home HeadQuarters affiliate, Homsite, remained open through COVID providing Section 8 Housing Choice Voucher programming as Cayuga County’s Local Program Administrator. The agency has continued to operate at 100% utilization with its vouchers – prioritizing homeless individuals and families in need of emergency housing and deploying thousands of dollars in security deposit assistance to those seeking affordable housing. Salato Gardens, its 24-unit senior housing complex located in the Village of Cayuga, finally closed on $1.4 million in rehab funding from NYS Homes and Community, that coupled with nearly $500,000 from the Federal Home Loan Bank of NY, the complex will see a monumental transformation with exterior improvements and the energy saving installation of heat pumps. Other partners include NYSERDA, contractor Two Plus Four Construction Company and Sustainable Comfort. Finally, collaborating with the City of Auburn and Cayuga County Health Department, Homsite and its partners expanded its lead initiative with an investment of $100,000 from the Emerson Foundation and funding commitments from the Allyn Family Foundation. The Health Department hired a Sanitarian to focus on lead issues in February and a Lead Care Level II testing machine was purchased for a rural health clinic. Homsite now has a pool of funds to help families with lead poisoned children address friction surfaces in the home.
Salato Apartments Under Construction
Financial Statement
Funders & Donors
Banking Partners
Bank of America
Community Bank
Cooperative Federal
Empower Federal Credit Union
Five Star Bank
Geddes Federal Savings & Loan
Generations Bank
KeyBank
M&T Bank
NBT Bank
Pathfinder Bank
Solvay Bank
Tompkins Trust
Funders & Donors
KeyBank Foundation
Lead Safe LLC
William LeBeau
Local Initiatives Support Corporation
M&T Bank
The Marrone Law Firm
Greg May
Mother Cabrini Health Foundation
National Green and Health Homes Initiative
NeighborWorks America
NBT Bank
NYSERDA
NYS Homes and Community Renewal
NYS Office of the Attorney General
NYS Affordable Housing Corporation
Onondaga County
Pathfinder Bank
Kerry Quaglia
Karen Schroeder
Solvay Bank
Syracuse Parks Conservancy
Tompkins Trust
United Way of Central New York
US Department of Housing and Urban Development
US Department of Treasury
Visions FCU
Graham Ambrose
Bank of America
Berkshire Bank
Berkshire Hathaway HomeServices CNY Realty
Bonadio Group
William Busch
Jan Caster
Cayuga Community Fund
Christopher Community
Cities for Financial Empowerment Fund
City of Auburn
City of Oswego
City of Syracuse
CNY Community Foundation
CNY COVID-19 Community Support Fund
Community Development Financial Institutions Fund
CORE Federal Credit Union
The Dorothy and Marshall M. Reisman Foundation
Kim Dupcak
Emerson Foundation
Empower Federal Credit Union
Erie County
Five Star Bank
Health Foundation of Western and Central New York
Home Depot Foundation
JP Morgan Chase
Bob Vertucci | NBT Bank